Customer Access Center to View Current and Past Order Details

Welcome to the Customer Access Center, where you can easily view your current and past order details. This guide will walk you through accessing your order information using Stack.

How to Use the Customer Access Center

Accessing Your Orders

Order Confirmation Email: After placing an order, you’ll receive a confirmation email. This email includes a “View Order” button. Click this button to access the Customer Access Center.
Login with OTP Verification: To view your orders, log in using the email address you used during checkout. You’ll receive a One-Time Password (OTP) for verification, ensuring secure access to your order details.

Viewing Order Details

Fulfillment Status: Once logged in, you can see the fulfillment status of your orders. This includes whether your order is partially or fully fulfilled. You’ll also find tracking details such as the tracking number, URL, and carrier name.
Past Orders: To view past orders, simply click the “Orders” button in the navigation menu. This will display all previous orders associated with your email.

Accessing the Customer Access Center Directly

You can also visit the Customer Access Center directly by navigating to <storeurl>/store/account/orders. For example, if your store’s URL is myawesomestore.com, you would go to myawesomestore.com/store/account/orders.

Important Notes

If multiple contacts share the same email, the system will use the first created contact for login purposes.
With sticky contact enabled, all your orders will be consolidated in the same browser session.
Ensure your domain is properly connected for the Customer Access Center to function correctly. The default path for your domain should point to a page within the store.

Enjoy the convenience of managing your orders with the Stack Customer Access Center!