Auto Payments in Recurring Templates
Managing recurring invoices can be challenging, but Stack makes it easier with the auto payment feature in recurring templates. This feature ensures timely payments by automatically deducting the invoice amount from your customer’s credit card on the due date.
What You’ll Learn
Section titled “What You’ll Learn”- What auto payment in a recurring template means
- How to automatically charge a client
- Understanding Customer Card, Saved Card, and New Card options
- Notifications for auto payments
- Handling auto-payment failures
- Ending auto-payments on a recurring template
Understanding Auto Payments in Recurring Templates
Section titled “Understanding Auto Payments in Recurring Templates”Auto payments in recurring templates allow you to automatically charge your customer’s credit card on the invoice due date. This means no more waiting for customers to pay manually.
Payment Methods
Section titled “Payment Methods”- Customer Card: Charges the card used for the first payment in the recurring template.
- Saved Card: Utilizes any saved cards to charge the customer on each due date.
- New Card: Allows entry of new card details to charge the customer whenever an invoice is due.
How to Automatically Charge the Client
Section titled “How to Automatically Charge the Client”Enable auto payments when setting up your recurring template. This ensures that payments are deducted automatically on each due date.
Understanding the Customer Card Option
Section titled “Understanding the Customer Card Option”The Customer Card option charges the card used for the first payment in the recurring template. For example, if the customer first pays on the 4th invoice, auto-payment starts from the 5th invoice.
Notifications for Auto Payments
Section titled “Notifications for Auto Payments”Both you and your customer will receive notifications for every successful or failed payment attempt. Customers are also notified before an automatic charge is deducted, based on the advance notice period set in the recurring settings.
If an invoice is updated before an auto-charge, the payment won’t process automatically. You’ll be informed via email to share the updated invoice with the customer.
Handling Auto-Payment Failures
Section titled “Handling Auto-Payment Failures”If an auto-payment fails, both you and the customer will be notified. The system will attempt to process the payment two more times, each 24 hours apart. If unsuccessful, the customer must pay the invoice manually.
Ending Auto-Payments on a Recurring Template
Section titled “Ending Auto-Payments on a Recurring Template”To stop auto-payments, use the Manage Auto-payments option in the invoice builder. This opens a modal where you can toggle off auto-payments for future occurrences.
Additional Information
Section titled “Additional Information”- Automatically Charging a Saved Card: Charges the invoice amount from a saved card starting from the first occurrence. Notifications are sent if a charge fails.
- Automatically Charging a New Card: Charges the invoice amount from newly entered card details. This card is authorized with a minimum charge and saved for future use.
By utilizing these features, Stack streamlines your billing process, ensuring you receive payments promptly and efficiently.