Call Reporting
The Call Reporting feature in Stack provides valuable insights into the interactions between your customers and team members through both incoming and outgoing calls. This feature is accessible via the left-hand menu under Reporting > Call Reporting.
Overview of Call Reporting
Section titled “Overview of Call Reporting”Call Reporting Overview
Section titled “Call Reporting Overview”This section offers a comprehensive view of all call interactions, helping you understand the dynamics of customer communication.
Tabs and Data Filtering
Section titled “Tabs and Data Filtering”The Call Reporting feature is divided into two main sections: Incoming Calls and Outgoing Calls. You can filter the data by all numbers associated with your profile or focus on specific individual numbers for detailed insights.
Widgets and Data Visualization
Section titled “Widgets and Data Visualization”Donut Chart
Section titled “Donut Chart”The Donut Chart provides a visual representation of call statuses for incoming calls, categorizing them into missed, busy, and answered.
First-Time Calls Widget
Section titled “First-Time Calls Widget”This widget displays the statuses of first-time incoming calls, along with their average and total durations, offering insights into initial customer interactions.
Top Call Sources
Section titled “Top Call Sources”Identify the origin of your calls, whether from Google organic search, paid search, or other sources. This section details total calls, deals won, and call duration.
Historical Data Table
Section titled “Historical Data Table”Explore a table of historical call data, categorized by incoming and outgoing calls. You can filter this table and access multiple call recordings for IVR calls through a dropdown menu.
Outgoing Calls Insights
Section titled “Outgoing Calls Insights”Call Status Split
Section titled “Call Status Split”Understand the distribution of statuses for outgoing calls, helping you gauge the effectiveness of your outreach efforts.
Top Agents
Section titled “Top Agents”Highlight the agents who made the most calls, including a unique count of leads contacted, to recognize top performers.
Customization and Export Options
Section titled “Customization and Export Options”Tailor the columns you want to include in a CSV export for a more detailed analysis of your call data.
Multi Call Recording for IVR
Section titled “Multi Call Recording for IVR”For IVR calls, you can select between different call recordings, allowing for a more tailored customer experience.