Attachments Made Easy in Conversations
Attachments are essential for enhancing communication, allowing you to share important files, documents, images, and videos effortlessly. Whether you’re sending contracts, product brochures, or instructional videos, attachments help convey information effectively. In Stack, you can include attachments in emails, SMS, and the media library, ensuring seamless file sharing across different communication channels.
What Are Attachments?
Section titled “What Are Attachments?”Attachments in Stack enable you to send and receive files within Conversations, making it easy to share important documents, images, or videos with clients. You can upload attachments directly from your device or select them from the media library. If a file is too large for SMS or exceeds the 20MB email limit, it is automatically uploaded to the media library and shared as a link, ensuring smooth delivery without file size restrictions.
Key Benefits of Attachments
Section titled “Key Benefits of Attachments”- Enhanced Communication: Easily share contracts, images, videos, and PDFs to make your messages more informative and effective.
- Flexible Upload Options: Upload attachments from your device or choose files stored in the media library for convenient file sharing.
- Automatic Media Library Uploads: Files that exceed the email size limit (20MB) or are sent via SMS are automatically uploaded to the media library and shared as links.
- Engaging Email Thumbnails: Videos uploaded through the media library generate GIF thumbnails, making emails more interactive and visually appealing.
How to Use Attachments
Section titled “How to Use Attachments”Adding attachments in Conversations is quick and straightforward. Whether you’re sending images, PDFs, or videos, you can choose to upload from your device or select a file from the media library. Here’s how to add and manage attachments:
Access the Conversations Section
Section titled “Access the Conversations Section”- Navigate to the Conversations tab in Stack.
- Select an existing conversation or start a new message with a contact.
Attaching a File to a Message
Section titled “Attaching a File to a Message”- Click the paperclip icon inside the SMS or email composer to open the attachment options.
- Choose a file from your device or select one from the media library if it was previously uploaded.
- Once selected, the file will be attached to your message and ready to send.
Choosing an Upload Method
Section titled “Choosing an Upload Method”- Upload from Device: Select a file from your local storage (e.g., images, PDFs, videos).
- Use the Media Library: If a file was previously uploaded, select it from the media storage to avoid re-uploading the same file.
Automatic Media Library Uploads
Section titled “Automatic Media Library Uploads”- If an SMS attachment or an email attachment larger than 20MB is uploaded, Stack automatically moves the file to the media library.
- Instead of attaching the file directly, a media library link is inserted into the message, ensuring smooth delivery without size restrictions.
Interactive Video Thumbnails
Section titled “Interactive Video Thumbnails”- Videos uploaded through the media library automatically generate a GIF thumbnail preview.
- These animated previews make emails more engaging and encourage recipients to interact with the content.
Frequently Asked Questions
Section titled “Frequently Asked Questions”Q: What types of files can be uploaded as attachments?
You can upload images, documents, PDFs, and videos as attachments. Email attachments are limited to 20MB, and larger files will be automatically moved to the media library and shared as a link.
Q: How can I access my uploaded files in the media library?
All uploaded files are automatically stored in the media library, accessible from the Conversations interface. This allows you to reuse previously uploaded files without needing to reattach them manually.
Q: What happens if I try to send an attachment that exceeds the email size limit?
If an attachment exceeds 20MB, it is automatically uploaded to the media library, and a link to the file is inserted into the email. This ensures that large files can still be shared without delivery issues.
Q: Can I send attachments via SMS?
Yes, attachments can be sent via SMS, but since SMS has size limitations, files are automatically converted into media library links for smooth delivery.
Q: How do interactive video thumbnails work?
When a video is uploaded through the media library, Stack automatically creates a GIF thumbnail preview. This enhances engagement by making emails more visually appealing and encouraging recipients to interact with the video content.