What happens in case of a payment failure for a Subscription?
When a subscription payment fails, Stack ensures a smooth process to resolve the issue and maintain your subscription services. Here’s what happens and how you can manage it:
Invoice Generation
Section titled “Invoice Generation”If a subscription payment doesn’t go through, Stack automatically creates an invoice and sends it to you. This invoice includes a link that allows you to pay using your current payment method or add a new one. If you choose to use a new card, it will become your default payment method for future subscriptions.
Payment Options
Section titled “Payment Options”- Existing Payment Method: You can quickly pay the invoice using your saved payment details.
- New Payment Method: Add a new card, which will then be used for all upcoming payments.
Automatic Payment Retries
Section titled “Automatic Payment Retries”Stack doesn’t stop at just sending an invoice. It also attempts to process the payment again automatically:
- Default Retry Schedule: By default, Stack will retry the payment three times, with each attempt spaced one day apart.
- Customizable Settings: You have the flexibility to adjust these settings. Choose to retry 1, 2, or 3 times, and set the interval between retries to 1, 3, 5, or 7 days.
Impact of Retry Settings
Section titled “Impact of Retry Settings”Changes to retry settings are applied to all subscriptions, whether new or existing, and even those currently undergoing retries.
Subscription Status
Section titled “Subscription Status”Once a payment is completed—either through retries or directly via the invoice—the subscription status updates to Active, as long as there are no other pending invoices.
When All Retries Fail
Section titled “When All Retries Fail”If every retry attempt fails, the subscription remains unpaid. However, you can configure your settings under ‘Payments > Settings > Subscriptions’ to automatically cancel subscriptions if all payment attempts are unsuccessful.
Additional Information
Section titled “Additional Information”- Notifications: You’ll receive notifications about any failed payments and the corresponding invoice.
- Parallel Processing: Payment retries and invoice payments occur simultaneously, offering multiple ways to resolve the payment issue.
- Stopping Retries: If you pay the invoice before a retry attempt, the retry process will automatically cease.
- Seamless Updates: Any updates to payment methods are handled smoothly, ensuring minimal disruption and continued subscription service.
By understanding these processes, you can effectively manage your subscriptions and ensure uninterrupted service with Stack.