Conversations FAQs
Supported Attachment Types in Conversations
Section titled “Supported Attachment Types in Conversations”In Conversations, you can attach a variety of file types to your messages. Here’s a list of all the supported formats:
- Documents: .pdf, .docx, .doc, .csv, .xlsx, .xls, .txt
- Images: .jpg, .jpeg, .png, .gif, .svg
- Videos: .mp4, .mpeg
- Audio: .mp3, .wav, .wave, .aiff, .aif, .aifc, .gsm, .ulaw
- Contacts and Presentations: .vcf, .vcard, .pptx
Gmail Delivery Incomplete Error with BCC
Section titled “Gmail Delivery Incomplete Error with BCC”You might encounter a “Delivery incomplete” error from Gmail when using a BCC address while sending emails from your 2-way sync email. This happens because Stack uses BCC for logging purposes, and Gmail does not receive a delivery receipt for this BCC address. Despite the error message, rest assured that your email is likely logged successfully in the CRM.
Sending Instagram DMs to Commenters
Section titled “Sending Instagram DMs to Commenters”If you’re trying to send a direct message (DM) to someone who commented on your Instagram post, note that the contact must have sent you at least one DM within the last 24 hours. To reply to comments effectively, use the “Instagram Interactive Messenger” action from workflows and set the reply type to “Reply to comment via DM”. This ensures your message reaches the commenter directly through a DM.