Send Test Email Error in Campaign's Email step: An error occurred, please try again

If you’re encountering the error message “An error occurred, please try again” when attempting to send a test email in a Stack campaign, or if the Send Email Trigger Action isn’t firing as expected, follow these steps to resolve the issue:

Common Issues and Solutions

1. Check Email/SMS Content Formatting

   • Ensure there are no missing closing braces (}) or excessive opening braces ({{{) in your email or SMS content. Proper formatting is crucial for the system to process the content correctly.

2. Validate Custom Values

   • Double-check that all custom values used in your emails are valid. Pay special attention to links and ensure they are correctly formatted. For a list of valid custom values, refer to the Stack documentation.

3. Verify Email Addresses

   • Confirm that all email addresses in your campaign are correctly formatted. For example, avoid typos like test@gmail,com where a comma is mistakenly used instead of a dot.

4. Correct the ‘From’ Field Format

   • The “From” field should contain a valid email address. If it’s currently set to a company name, change it to a properly formatted email address, such as [email protected].

By following these steps, you should be able to resolve the test email error in your Stack campaigns. If the problem persists, consider reaching out to Stack support for further assistance.