VAT FAQs
This article is intended for customers outside the United States.
Why is Stack Charging Me VAT/GST/HST?
Section titled “Why is Stack Charging Me VAT/GST/HST?”Stack charges VAT/GST/HST to comply with international tax regulations. The application of these taxes depends on your jurisdiction. Generally, VAT/GST is charged if a tax ID number is not provided in your billing profile. However, certain jurisdictions require VAT/GST even if a tax ID is provided. These include Mexico, Switzerland, South Africa, Malaysia, Indonesia, Serbia, and some Canadian provinces.
When Will Tax Charges Begin?
Section titled “When Will Tax Charges Begin?”The timing of VAT/GST charges depends on your location, but you can expect these charges to appear on your invoices starting in early 2025.
Is VAT/GST/HST Charged to All International Customers?
Section titled “Is VAT/GST/HST Charged to All International Customers?”Yes, Stack applies VAT/GST where required. However, there are exceptions:
- If your country does not tax sales to registered businesses and you’ve provided a Tax ID number, VAT/GST may not be collected.
- Stack may determine that VAT/GST is not applicable to certain transactions. Keep in mind that tax laws can change, which might affect the taxes invoiced.
Why Am I Being Charged VAT/GST/HST Despite Providing My Tax ID?
Section titled “Why Am I Being Charged VAT/GST/HST Despite Providing My Tax ID?”Some countries mandate taxes on all customers, including those with a tax ID. These countries include South Africa, Mexico, Switzerland, Serbia, Malaysia, Indonesia, and some Canadian provinces.
What Should I Do If I Encounter an Error Entering My Tax ID?
Section titled “What Should I Do If I Encounter an Error Entering My Tax ID?”If you experience an error when entering your tax ID, please email [email protected].
How Do I Update My Profile With My Tax ID Number?
Section titled “How Do I Update My Profile With My Tax ID Number?”If you recently obtained a Tax ID number, update your billing details in your Stack profile by visiting: Stack Billing Settings.
Can I Get a Refund for Previously Paid VAT/GST/HST?
Section titled “Can I Get a Refund for Previously Paid VAT/GST/HST?”Refunds are evaluated on a case-by-case basis. Please email [email protected] for assistance.
Who Can I Contact for More Questions?
Section titled “Who Can I Contact for More Questions?”For questions about the nature of the tax or its applicability, consult your company’s tax advisor or email [email protected].