How to Use Conversation AI to Book Appointments
Unlock the potential of Stack’s revolutionary Conversation AI to elevate your customer interactions. This AI-powered tool streamlines responses and ensures prompt engagement, helping you save time and deliver exceptional customer experiences.
Pricing for Conversation AI
Section titled “Pricing for Conversation AI”- Message Generation Cost: $0.020 per message
What is Conversation AI?
Section titled “What is Conversation AI?”Conversation AI is an advanced feature that leverages AI technologies to enhance customer interactions and automate the appointment booking process. It includes two main modes:
Suggestive Mode
Section titled “Suggestive Mode”In Suggestive Mode, AI generates real-time predictive text suggestions to assist you in responding to customer messages. You can choose to send the AI-suggested message as is, customize it, or dismiss it entirely.
Auto-Pilot Mode
Section titled “Auto-Pilot Mode”Auto-Pilot Mode automates responses to inbound messages, guiding customers toward booking appointments. The system waits 2 minutes after receiving a message before responding, allowing it to account for multiple incoming messages. Note that this mode is currently in a private beta and available to a select group of users.
Conversation AI is designed to handle start, sleep, and end states, including manual user intervention and out-of-context responses. It uses the last 10 conversations or up to an 800-word limit to ensure context-sensitive replies.
Supported Channels
Section titled “Supported Channels”Conversation AI can be integrated into various live channels, including:
- SMS: Automated responses to text messages.
- Facebook: Interaction through your business’s Facebook page or Messenger.
- Instagram: Responses to direct messages from your Instagram account.
- Google My Business: Engagement with customers via Google’s messaging service.
Appointment Booking
Section titled “Appointment Booking”Pick a Calendar
Section titled “Pick a Calendar”Select a calendar from your CRM to associate a scheduling link with your bot’s replies, enabling seamless appointment booking.
Conversation Flow
Section titled “Conversation Flow”Customize the AI bot’s dialogue by specifying questions it should ask before sharing the booking link. This ensures a personalized interaction with your customers.
Example Flow:
- “Do you require the services offered by ARNOLD GYM?”
- “Do you need these services in the locations my business operates in?”
- “Do you wish to book an appointment?”
Customize Bot Responses
Section titled “Customize Bot Responses”Use the “+ Add Q & A” button to incorporate FAQs and their responses, training the bot to handle common queries effectively.
Example Q&A:
- Question: “What are the operational hours of ARNOLD GYM?”
- Answer: “ARNOLD GYM operates from 6 AM to 10 PM daily.”
Q: Can Conversation AI provide available appointment slots?
A: In Auto-Pilot Mode, Conversation AI guides customers to a booking link where they can select their preferred slots.
Q: Is Auto-Pilot Mode accessible to all users?
A: Auto-Pilot Mode is in private beta and available to a select group of users for testing.
Q: What are the benefits of using Suggestive Mode?
A: Real-time AI-generated suggestions enhance response efficiency.
Q: Can I use Conversation AI on multiple messaging platforms?
A: Yes, it integrates with SMS, Google My Business, Facebook, and Instagram for multi-platform AI-powered responses.
Q: How does Conversation AI handle out-of-context responses?
A: It follows specific conditions for start, sleep, and end states, using recent conversations to ensure context-sensitive replies.